Effective Date: January 15, 2026 Last Updated: January 15, 2026
Vin Grace Solutions Pvt Ltd (“Vingrace”, “we”, “us”, or “our”) operates the website https://vingrace.in and any related mobile applications, services, or platforms (collectively, the “Services”).
We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable laws, including the Information Technology Act, 2000 (as amended), the Digital Personal Data Protection Act, 2023 (DPDPA), and other relevant Indian data protection regulations.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, make inquiries, purchase products, request installations, or otherwise interact with our Services.
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information You Provide Voluntarily
- Name, address, email address, phone number, and other contact details
- Details about your mobility or accessibility requirements
- Information provided when requesting quotes, product inquiries, installations, service requests, or financing/EMI applications
- Payment information (processed securely by third-party payment gateways – we do not store full card details)
- Any other information you voluntarily provide through forms, emails, calls, WhatsApp, or in-person consultations
b. Automatically Collected Information
- IP address, browser type, device information, operating system, and internet service provider
- Pages visited, time and date of visits, time spent on pages, and referral sources
- Cookies, web beacons, and similar tracking technologies (see Cookies section below)
c. Information from Third Parties
- Information from business partners, installers, or service providers (with your consent where required)
- Publicly available information (where relevant and lawful)
2. How We Use Your Information
We use your information for the following purposes:
- To respond to your inquiries, provide quotes, process orders, arrange installations, and deliver after-sales service
- To process payments and offer financing/EMI options (via trusted partners)
- To communicate with you about products, services, promotions, updates, or appointments
- To improve our website, products, and customer service
- To comply with legal obligations, resolve disputes, and enforce agreements
- For internal business purposes such as data analysis, audits, and fraud prevention
- To send marketing communications (only with your consent – you can opt out anytime)
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content.
- Essential cookies – necessary for the website to function
- Analytics cookies – help us understand how visitors use the site (e.g., Google Analytics)
- Marketing cookies – used for targeted advertisements (where applicable)
You can manage cookie preferences through your browser settings. Disabling cookies may limit some features of our website.
4. Sharing of Information
We do not sell your personal information. We may share your information in these limited circumstances:
- With service providers (e.g., payment gateways, logistics partners, installation teams, cloud storage providers) who assist us in operating the Services (under strict confidentiality)
- With business partners for product delivery, installation, or warranty support
- To comply with legal requirements, court orders, government requests, or to protect our rights, safety, or property
- In connection with a merger, acquisition, or sale of assets (with notice where required)
5. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. After that period, we will securely delete or anonymize the data.
7. Your Rights
Subject to applicable law (including DPDPA), you may have the right to:
- Access, correct, or update your personal information
- Withdraw consent (where processing is based on consent)
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications
To exercise these rights, contact us at the details below. We will respond within the timelines prescribed by law.
8. Children’s Privacy
Our Services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.
9. International Transfers
As we operate primarily in India, your data is generally processed within India. If any transfer occurs outside India, we ensure appropriate safeguards are in place.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Vin Grace Solutions Pvt Ltd A-111, Lajpat Nagar 1, New Delhi – 110024, India
Email: info@vingrace.com Phone: +91 98111 47550 | +91 92127 15431
Grievance Officer: [Insert Name / Designation if appointed] Email: grievance@vingrace.com (or use the general email above)
Thank you for trusting Vingrace with your information. We are committed to helping you achieve greater mobility and independence while safeguarding your privacy.